Frequently Asked Questions

What is TradeOgre?

TradeOgre is a cryptocurrency exchange platform that allows users to trade various cryptocurrencies. We offer a simple, secure, and efficient trading experience with low fees and a wide range of supported coins.

How do I create an account?

Creating an account on TradeOgre is simple. Click on the "Sign Up" button on the homepage, provide your email address, create a strong password, and complete the verification process.

Is TradeOgre available worldwide?

Yes, TradeOgre services are available to users worldwide, except in jurisdictions where cryptocurrency trading is prohibited by law.

What trading pairs are available?

TradeOgre offers a wide variety of trading pairs, including BTC, ETH, and USDT markets. You can view all available trading pairs on our markets page after logging in.

What are the trading fees?

TradeOgre charges a competitive 0.2% fee on all trades. There are no hidden fees or additional charges.

How do I place a trade?

To place a trade, navigate to the trading pair you wish to trade, enter the amount and price, and click on "Buy" or "Sell" depending on your trading direction.

How do I deposit cryptocurrency?

To deposit cryptocurrency, navigate to the "Balances" page, find the cryptocurrency you wish to deposit, and click on "Deposit". You will be provided with a unique deposit address for that cryptocurrency.

How long do deposits take?

Deposit times vary depending on the cryptocurrency network. Most deposits require a certain number of network confirmations before being credited to your account, which can take from a few minutes to an hour.

Are there any deposit fees?

TradeOgre does not charge any deposit fees. However, you may incur network transaction fees which are paid to miners on the respective cryptocurrency network.

How do I withdraw cryptocurrency?

To withdraw cryptocurrency, go to the "Balances" page, find the cryptocurrency you wish to withdraw, click on "Withdraw", enter the destination address and amount, and confirm the withdrawal.

What are the withdrawal fees?

Withdrawal fees vary by cryptocurrency to cover network transaction costs. The exact fee for each cryptocurrency is displayed on the withdrawal page.

How secure is TradeOgre?

TradeOgre employs industry-standard security measures, including cold storage for the majority of funds, two-factor authentication (2FA), and regular security audits to ensure the safety of user assets.

How can I enable two-factor authentication (2FA)?

To enable 2FA, go to your account settings, select "Security", and follow the instructions to set up 2FA using an authenticator app like Google Authenticator or Authy.

What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access, immediately change your password, ensure 2FA is enabled, and contact our support team with details of the suspected breach.

How can I contact support?

You can contact our support team through the "Support" section on our website or by emailing [email protected]. Our team is available 24/7 to assist with any issues or questions.

What information should I include when contacting support?

When contacting support, please include your account email, a detailed description of the issue, any relevant transaction IDs, and screenshots if applicable. This helps us resolve your issue more quickly.

General Questions